Privacy Policy

1. Information We Collect

When you engage with Voltrix CX or deploy our flagship product Nexus AI, we collect information necessary to deliver custom software engineering and AI support services. This includes contact details (such as name, email address, phone number, and company name), technical store integration data (such as product catalogs, FAQs, and policies for RAG indexing), and interaction logs processed by our autonomous systems.

2. How We Use Your Data

We use your data strictly for:

• Delivering Custom Software & AI Workflows: Designing, building, and deploying bespoke AI agents, internal database automations, and e-commerce support tools.
• Grounding RAG Models: Ensuring Nexus AI answers customer inquiries accurately with zero hallucinations based on your uploaded knowledge base.
• Service Communication: Providing project updates, milestone check-ins, and technical support.

3. Zero Data Retention & AI Security

We respect enterprise data sovereignty. Customer photos uploaded for refund claims and personal data processed by Nexus AI are analyzed in real-time via encrypted vector embeddings. We do not sell, rent, or trade your proprietary data, nor do we use confidential client datasets to train public foundation LLMs without explicit authorization.

4. Contact Us

If you have any questions regarding our privacy practices or data governance, please reach out to our senior engineering team: